Epic Kayaks warrants all products to be free from defects in materials and workmanship for one year from the date of purchase. This warranty applies to the original owner for purchases made directly from Epic Kayaks or an authorized Epic dealer and is non‐transferable. If damage is due to a material or manufacturing defect, Epic will repair or replace the kayak free of charge.
Epic reserves the right to determine if a product will be covered under warranty. Normal wear, cosmetic blemishes, and damage due to improper use, modification, negligence or transport are not covered under warranty. Surf damage to surf skis or wing paddles is not considered a manufacturing defect. Demo equipment is not covered under warranty. Your original invoice is your proof of purchase.
To pursue a customer warranty claim, contact your local dealer. We will work with you through your local dealer. If this process does not meet your expectations, you are welcome to contact Epic Kayaks directly. Follow the procedures below:
Contact Epic – we need the kayak serial number, model, color and location where purchased. You will be assigned a Return Authorization number (RA#) for tracking your claim. Failure to follow this procedure will result in a 10% restocking fee
Epic will provide a correct return address (we have several locations)
Your shipment should include your RA#, name, address and clear contact information, along with the reason for the return
You are responsible for the shipping cost to Epic, however, Epic will pay return shipping costs
Please call customer service with any questions, NEVER send product to Epic without an RA#